What if my school didn't receive their check?

In our experience, it is unlikely that a school does not receive their check. So we please ask that you:

  1. Double check with the office to make sure it was not misplaced or received. The checks are mailed directly to the school.
  2. Give the check 30 days to make it to the school. For the December check, wait until the end of January. For the April check, wait until the end of May. Our system prevents us from replacing a check within 30 days of its mail date so we will be unable to take any measures to replace it until then. 

Once you have waited 30 days and double/triple checked with the school office, have a School Administrator call us at 1-888-799-2444 to initiate a replacement check. (A replacement check request must be done via phone; e-mail requests cannot be supported.) A school administrator can include: Principal, Vice Principal, School Office staff (including, but not limited to, titles such as: secretary, administrative assistant, school treasurer/bookkeeper). This does not include teachers, nor members of the PTA/PTO/parent group even if they hold a titled position.

Contact Us

Still have questions? Reach out to our team and we're happy to track down the answers!
Para soporte en español, llama al 888-799-2444 y selecciona la opción 2.